The Cancer Treatment Centers of America website, cancercenter.com, is the primary public interface for obtaining information about CTCA. The website provides an overview of the comprehensive medical oncology service offerings that CTCA provides, including their doctors, locations and specialties. It also provides numerous resources for potential, existing and former patients and their caregivers. The website content management and development is performed in Sitecore and starting late last year the ICMC Web Development Team became the Sitecore Support Team for our main client and the cancercenter.com website
The Sitecore Support Model has formalized ICMC's support process and alleviated a large amount of the workload that our client had previously been responsible for regarding these support requests. This has eliminated the informal requests that had previously been taking place and created a structured formalized process that allows both CTCA and ICMC to track every support request, their resolution times and outcomes as ICMC and the CTCA IS Application Development team are able to add these requests and bugs to official Sprints so that they can be addressed, prioritized and deployed accordingly in the scheduled Sprint cycles.
The ICMC team members for this new support model are Kevin Dupigny, Jaime Aust, Precious Laurent, Kyle Hendricks and David Martin.