Service Excellence

Service Excellence’s primary objective is to help sustain exceptional service quality and delivery, to our client by providing timely and relevant feedback to ICMC total solutions team so that we can respond and adjust to our clients’ needs.

Through personal face-to face interaction, fostering relationships and expeditiously responding to our clients’ needs we have been able to improve our service delivery, expand our service reach and exceed our clients’ overall expectations.

  • Support and promote services
  • Manage client relationships
  • Define areas of service improvement across ICMC
  • Provide regular client feedback
  • Promote awareness
  • Maintain an active client list