Operational Excellence

The Operational Excellence team at ICMC leverages a diverse array of concepts and methodologies to drive and support operational excellence for our clients. We specialize in Lean and Six Sigma methods with a focus on clinical process improvement, health information systems optimization, Hoshin planning and process design.

Utilizing these tools and concepts, the Operational Excellence team s able to provide valuable services to our clients, including but not limited to:

  • Creating sustainable process improvement capability assessments
  • Going "beyond the tools" to develop strategically aligned frontline stakeholder problem-solving capabilities
  • Providing executive and management coaching to support the successful implementation and execution of Lean Daily Management
  • Providing consulting support to develop sustainable people/process/technology continuous improvement infrastructure at client sites
  • Creating integrated metrics and providing analysis
  • Dashboard development
  • Project identification, prioritization, scoping and execution

To learn more about career opportunities at ICMC, visit our Careers section today!